acme-inc.skills v14

Page the on-call engineer via PagerDuty. If no response in 5m, escalate to #incidents and tag @eng-lead.

Error rate >2% sustained for 3+ minutes or P99 latency >800ms.

Use the Notion template at /Engineering/Incidents. Required: timeline, root cause, action items with owners.

Run `make rollback ENV=prod` from the backend repo. Verify with Datadog dashboard within 90s. Post update in #incidents.